The Position
This position is an important role in ensuring efficient and effective support services to our fee earners and clients and to enhance the overall operational performance. Working collaboratively with internal stakeholders you will be responsible for various administrative tasks, supporting the Support Services Manager with project implementation and best practice reviews.
Main Responsibilities:
- To support the Support Services Manager to complete and submit requests and returns for all clients within our Client Manager’s portfolio by internal and external deadlines.
- Ensure all requests are performed in a timely and professional manner, and internal and external deadlines are met.
- When appropriate set out a job plan to complete these assignments with a view to making the task as straight forward and efficient as possible.
- Alongside the Support Services Manager, liaise with fee earners to continually improve and streamline job requirements. Communicate collaboratively where change is needed and has been implemented.
- To oversee and provide admin support to the wider business, including all outgoing correspondence, by email, letter or OpenSpace.
- At all times ensure overflow phone calls are answered and responded to promptly and professionally.
- Support the Support Services Manager when needed to allocate resources effectively to meet departmental goals.
- Support the broader Support Services Team as required, including covering reception, greeting clients and the provision of refreshments as required.
- Undertake and take part in of business development events and to represent Dunkley’s Accountants when required.
Qualifications and Skills
- Be educated to A ‘level standard or equivalent as a minimum.
- Have a minimum of 2-years administration experience within a professional services environment.
- Have a thorough working knowledge of all Microsoft packages and ideally, although not essential have experience of working within a case management system.
- Be resilient and have demonstrable ability to work under pressure and to deadlines.
- Be able to form good professional collaborative relationships with clients and colleagues, creating foster a supportive, nurturing and learning environment.
Dunkley’s is committed to providing a supportive and collaborative work environment where employees can thrive and grow professionally.